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Blue Care service model is tailor made

AFTER months of consultation and planning – involving people from across Australia – UnitingCare Queensland's Blue Care has announced its new service model, Blue Care Tailor Made.

Blue Care Executive Director Robyn Batten said the new model will guide and shape the organisation's services and will be implemented at Blue Care's 260 sites during the next two years.

"Blue Care is a leading not-for-profit organisation, which has been built on the skills and expertise of its staff during the past 59 years," Ms Batten said.

"The new model builds on our strengths and creates services which are 'tailor made' to suit the 49 000 individuals we assist across Queensland and northern New South Wales every year."

A focus of Blue Care Tailor Made is to offer services which are flexible, appropriate, sustainable and seamless – working in partnership with families, friends, other health providers and communities.

Services will still be offered in people's homes and across Blue Care's retirement living, community and residential aged care settings.

"Clients and families will continue to receive the quality care and assistance they expect from Blue Care, and will be offered more choice and flexibility," Ms Batten said.

"Blue Care Tailor Made is an approach that actively listens to the needs and wants of each of the people we assist.

"A person can engage with one or several components of our new model at any time to receive a combination of care and services that is right for them.

"Rather than providing a list of services to our clients, our clients will tell us what they need and we will work with them to find options to suit them."

More than 500 clients, families, staff and health industry leaders helped inform the model's design, which is Blue Care's response to an ever changing and emerging aged and community care environment.

Ms Batten said supporting staff to bring the model to life would now be the next focus.

"Just as individuals are unique, so are the communities in which Blue Care operates, which is why the model's design will be flexible to suit each metropolitan, regional and rural location," she said.

For more information visit www.bluecare.org.au