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Lifeline on alert for flood recovery in Mackay

Lifeline Community Care Queensland’s Community Recovery team has been put on alert for possible community recovery services as a result of flooding in the Whitsunday Shire.

After reports of homes and shops being damaged, road closures and 200 people on Sunlander train stranded at Proserpine, Department of Communities have requested Lifeline’s Community Recovery team to standby for possible activation.

Lifeline Community Care Queensland is ready to respond by providing psychological first-aid to those affected, and assisting in their recovery. Lifeline delivers this service through its Community Recovery Program, a program that’s specifically designed to support individuals and communities affected by disasters or events.

Lifeline Community Recovery State Coordinator Brenda-Anne Parfitt said local recovery teams were now on standby to respond. “It always makes sense for Lifeline to use its capabilities to assist those who are impacted by floods.

“Currently, around Queensland, we have five teams dedicated to Equine Influenza recovery, two focusing on SEQ Flooding and one on alert for Mackay.

“We have had experience in responding to flood crisis situations and a track record of working with individuals and communities. Our staff, who are highly trained and experienced, are incredible in times of crisis and it’s always inspiring to watch as they carry out their duties without fuss.

“The team at Lifeline are focused on supporting those going through tough times and take pride in being there to offer this support,” she said.

Lifeline’s 24 Hour Crisis Counselling Line is taking crisis calls from those affected by floods on 13 11 14. Those wishing to make a face-to-face appointment with a counsellor can contact their local Lifeline centre to arrange an appointment.